Privacy Policy

Jungle Park Privacy Policy

At Jungle Park, the privacy and security of your information is very important to us. Whether you are booking a room or just browsing our website, we want you to trust that the personal information you provide is managed and protected responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services. By using our website or providing your details to us, you agree to the practices described in this policy.

Last updated: August 2025

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you make a reservation, fill out a contact form, sign up for our newsletter, or interact with us on the site. The types of Personal Information we collect can include:

Contact Details: Name, email address, phone number, and postal address.
Reservation Details: Dates of stay, package or room preferences, special requests (e.g., dietary needs, honeymoon, etc.).
Payment Information: Credit card details or other payment data (processed securely via our payment gateway; we do not store full credit card numbers on our servers).
Account Information: If you create an account on our booking system, login credentials and profile information.
Demographic Information: (Optional) Information such as your age range, gender, country of residence, and travel purpose, if you choose to provide them (e.g., via surveys).
Communications: Records of your communications with us (emails, chat messages, feedback).
Device and Usage Data: When you visit our site, we automatically collect technical data like IP address, browser type, device type, and browsing actions. We also track how you navigate our site, for example, pages viewed, time spent, and referral source, to improve our website and services.

We collect personal data directly from you (for instance, when you fill out a form or make a booking) and, in some cases, from third parties. For example, if you book Jungle Park through an online travel agency (OTA) or tour operator, they may send us your details. We treat any information obtained from partners with the same care as if you gave it to us directly.

2. How We Use Your Information

The information we collect is used to provide and enhance our services to you. Specifically, Jungle Park may use your information to:

Process Bookings and Purchases: We use your personal and payment information to confirm your reservations, process payments, and provide related customer service (e.g., sending booking confirmations or modification requests).
Communicate with You: Your contact information allows us to send necessary emails and messages about your reservation (such as confirmation, pre-arrival information, check-in instructions) as well as respond to inquiries you send us. With your permission, we may also send newsletters or promotional offers, you can opt out of these at any time.
Personalize Your Experience: We might use details like your past stay preferences or special occasion notes to tailor our services, for example, placing a welcome gift in your room if you’re a returning guest or celebrating a birthday.
Improve Our Services: Usage data (like website analytics) helps us understand how our website is used so we can improve layout, content, and functionality. We may analyze feedback or surveys to enhance guest satisfaction.
Marketing & Promotions: With your consent where required, we may use your email to send you our Jungle Park newsletter, announce new services or packages, or invite you to events. (Again, you have the choice to unsubscribe from marketing communications at any time.)
Legal Compliance & Security: We may use or disclose personal information as required by law, or to enforce our Terms & Conditions, or to protect the rights, property, or safety of our guests, staff, or the public. This includes fraud prevention and credit risk reduction.

We will not sell or rent your personal information to third parties. We only share data in limited scenarios: for instance, with service providers who facilitate our operations (such as our secure payment processor, email service provider for sending newsletters, or a booking engine platform). These partners are contractually obligated to keep your data confidential and use it solely for the services we request.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to provide a smooth user experience. Cookies are small text files stored on your browser. They help the site remember your preferences (like language or login info) and understand how you use our pages.

Essential Cookies: Some cookies are necessary for the site to function (for example, keeping you logged in to your booking account or remembering what dates you selected in the booking engine).
Analytics Cookies: We use Google Analytics and similar tools to collect anonymized statistics on site usage, like how many users visit a page, how long they stay, and which links are clicked. This helps us improve the website content and design. The information collected via analytics cookies does not directly identify you, and we do not allow Google Analytics to glean your personal details. You can opt-out of Google Analytics by installing a browser add-on (see Google’s own instructions for this).
Functional Cookies: These remember choices you make to give you a more personalized experience (for instance, saving your preferred currency or the fact that you’ve already seen our welcome popup so it doesn’t show again).
Advertising Cookies: Currently, Jungle Park does not host third-party ads, but we may in the future use tracking pixels or cookies if we run ads on platforms like Facebook or Google to measure their performance (e.g., seeing if someone who clicked an ad later booked a room). If used, such cookies would be for our marketing analysis only.

Your Choices: When you first visit our site, you will see a banner allowing you to accept or adjust cookie settings. If you prefer not to allow cookies at all, you can usually configure your web browser to refuse cookies or alert you when cookies are being sent. However, please note that blocking cookies might affect certain features of our site (for example, the booking form might not remember your inputs between steps). Our cookie consent banner also provides a link to more information about managing cookies. By continuing to use our site without disabling essential cookies, we assume we have your consent to deploy them.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. Jungle Park uses industry-standard practices to protect data:

The website is secured with SSL encryption (HTTPS), which means any data you enter (such as on booking or contact forms) is encrypted during transmission.
Personal data is stored on secure servers that only authorized personnel and service providers can access. We employ firewalls and intrusion detection systems to guard against unauthorized access.
Payment transactions are handled through a reputable third-party payment gateway that is PCI-DSS compliant (ensuring credit card data is processed securely). We never store your full credit card number or CVV in our systems.
Our staff are trained on privacy and security protocols. Only staff who need to process your information for the tasks outlined (such as the reservations manager or front desk team) have access to personal data, and they use it responsibly.
We regularly update our software and practices to adapt to new security threats. In the unlikely event of a data breach, we have a response plan in place and will notify affected customers and authorities as required by law.

While we strive to use commercially acceptable means to protect your Personal Information, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Thus, we cannot guarantee absolute security. However, we will always do our best to protect your data and update our measures as new technologies and threats emerge.

5. Data Retention

We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, if you make a reservation, we will keep your details through the date of your stay and afterwards for any post-stay services or disputes. We may also retain certain transaction records to comply with financial reporting or legal obligations. When your personal data is no longer needed, we will anonymize or securely erase it.

6. Your Rights & Choices

You have rights regarding your personal data and how it’s used. Subject to applicable law, your rights may include:

Access & Correction: You may request a copy of the personal information we hold about you. If any data is inaccurate or out-of-date, you can ask us to correct or update it.
Deletion: You can request that we delete your personal information. For example, if you cancel your Jungle Park membership account or email subscription, you may ask that we remove the related personal data. (Note: we might not be able to delete all data if we are required to keep it for legal reasons, we’ll let you know in such cases.)
Withdrawal of Consent: If we process your information based on consent (such as for marketing emails), you have the right to withdraw consent at any time. Simply click “unsubscribe” in any newsletter or email us to be removed from our mailing list.
Objection & Restrictions: You may have the right to object to or request that we limit the processing of your data in certain circumstances, for instance, you can ask that we not use your data for direct marketing.
Data Portability: Where applicable, you can request a copy of the data you provided to us in a structured, commonly used format (so you can transfer it to another service if desired).

To exercise any of these rights, please contact us using the contact details in the section below. We will respond to your requests in accordance with applicable law, typically within 30 days. We may need to verify your identity (for example, by asking you to confirm some details we have on file) before fulfilling certain requests, to ensure that we don’t disclose personal data to the wrong person.

7. Third-Party Websites & Services

Our website may include links to third-party websites or services (for example, an embedded map from Google Maps, or a link to our social media pages). If you click those links, you will be directed to sites that are not operated by Jungle Park. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit. However, if you have feedback about an external site we linked (like if you feel a partner we recommend is not handling data properly), do let us know, we value your trust and only want to work with partners who respect your privacy as we do.

8. Children’s Privacy

Jungle Park’s website and services are not directed to children under the age of 16. We do not knowingly collect personal information from anyone under 16 without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will take steps to delete such information from our records promptly, unless we are required by law to retain it.

9. Updates to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “last updated” date at the top of this policy. For significant changes, we may also provide a notice on our website (such as a banner or pop-up) or notify you via email if appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our services after any modifications to the policy will signify your acknowledgment of the modifications and your consent to abide and be bound by the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: privacy@junglepark.com
Postal: Jungle Park Eco-Retreat, Attn: Privacy Officer, Nyarugenge, Kigali, Rwanda.
Phone: +250 780 000 000 (ask for the Privacy Officer or Manager on duty)

We are committed to resolving any privacy concerns you may have. If you feel we have not addressed your issue satisfactorily, you also have the right to lodge a complaint with Rwanda’s data protection authority (if applicable) or seek other legal remedies. But we sincerely hope to address any issues directly and maintain your trust in Jungle Park.

Thank you for reading our Privacy Policy. Your confidence in how we handle your data is paramount, and we will continue working hard to deserve that confidence. Enjoy your time at Jungle Park, both online and in person, knowing that your privacy is respected and protected.

Who we are

Suggested text: Our website address is: https://junglepark.rw.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.